Contact SASSA directly using these verified 2026 channels: the toll-free helpline on 0800 60 10 11, WhatsApp on 082 046 8553, or USSD code *120*69277# from any South African mobile network. SASSA operates 388 local offices across all nine provinces, with walk-in service available Monday to Friday from 07:30 to 16:00.

SASSA Helpline and Digital Contact Channels

The fastest way to reach SASSA without visiting an office is through their official digital channels. All three methods below are free to use and available to any South African beneficiary.

  • Toll-free helpline: 0800 60 10 11 — Monday to Friday 07:30–16:00, Saturday 08:00–13:00
  • WhatsApp: 082 046 8553 — Send your ID number and type STATUS to check your SRD R370 grant
  • USSD: *120*69277# or *120*3210# — Works on any SIM, zero data required
  • SRD email: srd@sassa.gov.za — For SRD R370 specific queries
  • General enquiries: GrantsEnquiries@sassa.gov.za
  • Fraud hotline: 0800 60 10 11 option 4 — Report SASSA scams and identity fraud

The SASSA WhatsApp channel handles status checks, banking detail updates and basic appeal queries. For complex appeals or banking disputes, you must visit a local office or call the helpline with your ID number and application reference ready.

SASSA Provincial Office Contact Details 2026

Each province has a regional SASSA office that oversees local service points. Contact your nearest provincial office for escalations that the call centre cannot resolve.

Gauteng

  • Address: 268 West Avenue, Centurion, Pretoria, 0157
  • Phone: 012 400 2000
  • Email: GP.SRD@sassa.gov.za
  • Serves: Johannesburg, Tshwane, Ekurhuleni, West Rand, Sedibeng

Western Cape

  • Address: 27 Wale Street, Cape Town, 8001
  • Phone: 021 469 0200
  • Email: WC.SRD@sassa.gov.za
  • Serves: Cape Town, George, Beaufort West, Worcester

KwaZulu-Natal

  • Address: 1 Bank Street, Durban, 4001
  • Phone: 031 360 4300
  • Email: KZN.SRD@sassa.gov.za
  • Serves: Durban, Pietermaritzburg, Richards Bay, Newcastle

Eastern Cape

  • Address: York Park Building, Park Drive, East London, 5200
  • Phone: 043 707 6300
  • Email: EC.SRD@sassa.gov.za
  • Serves: Port Elizabeth, East London, Mthatha, Queenstown

Limpopo

  • Address: Fidel Castro Building, 23 Market Street, Polokwane, 0699
  • Phone: 015 291 7600
  • Email: LP.SRD@sassa.gov.za
  • Serves: Polokwane, Tzaneen, Thohoyandou, Mokopane

Mpumalanga

  • Address: Old Mutual Building, 37 Brown Street, Nelspruit, 1200
  • Phone: 013 754 9300
  • Email: MP.SRD@sassa.gov.za
  • Serves: Nelspruit, Witbank, Secunda, Middelburg

North West

  • Address: Provident House, University Drive, Mmabatho, 2735
  • Phone: 018 388 1600
  • Email: NW.SRD@sassa.gov.za
  • Serves: Rustenburg, Mahikeng, Klerksdorp, Potchefstroom

Free State

  • Address: Brandwag Centre, Bloemfontein, 9300
  • Phone: 051 411 9000
  • Email: FS.SRD@sassa.gov.za
  • Serves: Bloemfontein, Welkom, Bethlehem, Sasolburg

Northern Cape

  • Address: Metlife Towers, 1 Knight Street, Kimberley, 8301
  • Phone: 053 838 1700
  • Email: NC.SRD@sassa.gov.za
  • Serves: Kimberley, Upington, Springbok, De Aar

What to Bring When Visiting a SASSA Office

Walk-in visits require these documents to avoid being turned away at the counter.

  • Original green barcoded ID book or smart ID card (no photocopies accepted)
  • Proof of residence dated within the last three months
  • Your SASSA reference number or original application confirmation SMS
  • Bank statement dated within 30 days if updating banking details
  • Any decline notification or correspondence from SASSA

SASSA Office Hours and Best Times to Visit

SASSA local offices operate Monday to Friday from 07:30 to 16:00, with last admission at 15:30. Selected metropolitan branches in Johannesburg, Cape Town and Durban open on Saturday from 08:00 to 12:00.

Avoid visiting on Mondays, the 1st of each month, and the week of payment release (24th to 30th of the month). These periods see queues of three to four hours. Tuesday and Wednesday mornings between 08:00 and 10:00 are consistently the shortest wait times across all provinces.

SASSA Contact for Specific Grant Types

  • SRD R370 grant: srd@sassa.gov.za or WhatsApp 082 046 8553
  • Child Support Grant: Visit your local office with child's birth certificate
  • Older Persons Grant: Visit your local office or call 0800 60 10 11
  • Disability Grant: Requires medical assessment — contact local office to book
  • Appeals and reconsideration: srd.sassa.gov.za/sc19/appeals or email appeals@dsd.gov.za

Do not pay anyone to contact SASSA on your behalf. All SASSA contact channels are free. Report any person claiming to charge a fee to the fraud hotline on 0800 60 10 11 option 4.